Refund policy

Returns & Exchanges

We understand that sometimes things change, and you may need to return your order. That's why we set up a 30-day return/exchange policy for you. 

You can return your products purchased from us within 30 days from receiving and receive a refund, exchange or store credit for future purchases, if:

(a) You have received a product with a damaged or contaminated package;

(b) You have received a product that is defective or otherwise bad;

(c) You have received the wrong item;

(d) You have changed your mind and want to return an unused and opened product.

We only offer this 30-day returns policy for products purchased on this website. If you have purchased Nazranaa products in-store, please note those sales are final and don't have a return/exchange option. Also, option (d) is unavailable for jewelry products listed on the website.

Steps To Take When Returning A Product

Step #1 - Contact our Customer Support Team by emailing nazranaanj@gmail.com within 30 days of receiving your ordered products. Please provide the customer support your Full Name, Email, Order Number and briefly describe why you want to return the product.

Step #2 – Our customer support team will respond to your inquiry within 3 business days. If your return request meets the terms and conditions set in this Return Policy, our customer support team will provide you with a Return address.

Step #3 – re-pack your product safely and securely, and send us the returning products to the Return address given to you by our customer support team. Un-defective items must be returned in unused, original, and undamaged packaging.

Step #4 - Send us the tracking number. Please note that the return shipping fees will not be refunded or compensated for. Our warehouse might refuse returns without tracking numbers. Please make sure to provide us with the tracking number.

Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 5 days. Please be noted that except when you are returning a defective item:
(a) we will not compensate your returned shipping fees;
(b) we will apply a 5% restocking fee;

Once A refund is issued, it usually takes up to 3-5 business days to show the refund in your bank statements. The refund will be sent back to you to the source of payment that you used to pay for the order.